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Example text

The caller is inquiring about an account transfer. As the call comes to a close, the officer says, “Good luck with your new boss. We used to call him Tricky Ricky because you never knew where you stood with him. ” As Bryan gets off the phone, he feels strangely relieved. He realizes that he’s just one of many people who have been closed out by Richard. He contacts Ray and reports, “I just found out that Richard has a history of keeping his employees in the dark. ” At their next weekly meeting, Ray commends him.

You may find yourself obsessing about or avoiding interactions with the boss. You don’t want to admit it, but some part of you knows and is telling you that the honeymoon is over. Because you still want to believe that things can go well with this person, you tend to play down the incident. You may tell yourself it was a one­-­time event, a misunderstanding, or a situation where you were being too sensitive. Still, there’s another part of you that’s wondering what just happened. Maybe your internal alarm is trying to alert you to impending interpersonal hazards.

Your predominant feelings toward this person are frustration and disdain. Checked Out This is sometimes a temporary condition caused by a life crisis. It could be that your boss is grappling with a medical problem, a family problem, an extramarital affair, or a situation involving substance abuse. A close relative may be ill, a marriage could be falling apart, or your boss may be struggling as a new parent. In each of these cases, overwhelming outside circumstances cause the boss to be distant, out of touch, physi-­ cally absent, and disengaged.

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A Precis of a Communicative Theory of the Firm


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